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Frequently Asked Questions



It’s very simple! Just sign up on our website, create a Style Profile, and order the box of your choice. Here are your options: You can choose our Surprise-Me box, which our stylists will curate for you basing on your needs and style preferences. Also, you can purchase boxes for the special ladies of your life with the Give-a-Gift box option. What’s best? Shipping is FREE in Metro Manila for orders above P1,500! To learn more about how you can have us grant your closet wishes, please click here.
Signing up is free! You will only be charged each time you purchase a box.

We have a pool of experienced stylists who will get to know you by studying your Style Profile, and then curate your box before shipping.

Get to know them here!

We make sure to only include brand new and quality items, including pieces from StyleGenie The Label and other brands from local and international shops.

Nope! But that’s part of the thrill – once you have selected the Surprise-Me option, our stylists will work their magic and start granting your closet wishes!

We will base the contents of your box on your Style Profile. This is why, as much as possible, we encourage you to provide accurate and complete answers. Take the quiz now!

We’ll process your order once your payment has been confirmed. Delivery lead time is 3-5 business days for Metro Manila and 5-7 business days for provincial areas.

We accept payments via direct bank deposit thru BDO or BPI, debit card, credit card, or thru PayPal.

Please make sure to settle payments within 48 hours and don’t forget to send us a copy of your deposit slip at support@stylegenie.ph. Otherwise, we will not be able to process your order/s.

We understand that you may not always like the clothes that our stylists choose for you. This is why each box comes with a Returns Form card that you can use to avail of the ONE-TIME FREE* EXCHANGE. Just make sure to accomplish this within seven (7) days from receipt of the box. Let us know what went wrong and our stylist will happily send you a better selection. See Terms and Conditions.

* Available for subscribers within Metro Manila only. A ONE-TIME EXCHANGE is offered to customers from provincial areas, but shipping costs will not be shouldered by StyleGenie.

 

Yes, you can! We like seeing you experimenting with your style from time to time. If you decide to do so, just update your Style Profile quiz (don’t skip!) and enlist for a new subscription.

Definitely! Our services are for all first-time and repeat subscribers. To get a discount code on your first box, please subscribe to our newsletter here.

Oops! In case this happens, please send us an email at support@stylegenie.ph.

Orders are confirmed once payment has been completed. Kindly check your email for your order confirmation number. If you did not receive any, please send us an email at support@stylegenie.ph.

Orders are confirmed once payment has been completed. Kindly check your email for your order confirmation number. If you did not receive any, please send us an email at support@stylegenie.ph.

If you paid via BDO or BPI Bank deposit, please take a snap of your deposit slip or proof of online transfer and email it to support@stylegenie.ph. Once we receive this, you will receive a confirmation email with delivery details within 24 hours.

Our website is compatible on most mobile devices and browsers. Try restarting your browser and clearing the cache before logging onto www.stylegenie.ph. If the problem persists, please send us a screenshot of the error at support@stylegenie.ph so we can assist you further.


*Terms and conditions apply


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