Frequently Asked Questions
You can choose a Surprise-Me Express box of choice
Or sign up for our Monthly Subscription Boxes!
Our stylists will then curate a box for you based on your Style Profile. Also, you can purchase boxes for the special ladies of your life with the Gift option. What’s best? Shipping is FREE in Metro Manila for orders above P1,000!
We have a pool of experienced stylists who will get to know you by studying your Style Profile, and then curate your box before shipping.
Get to know them here!
We make sure to only include brand new and quality items, including pieces from StyleGenie The Label and other brands from local and international shops.
Nope! But that’s part of the thrill – once you have selected the Surprise-Me option, our stylists will work their magic and start granting your closet wishes!
We will base the contents of your box on your Style Profile. This is why, as much as possible, we encourage you to provide accurate and complete answers. Take the quiz now!
Starting August 1, 2017, Our delivery lead time for Surprise-Me Express Boxes is 3 to 5 working days for orders within Metro Manila
and 7 to 10 working days outside Metro Manila. We do not have business operations during weekends and public holidays.
Our Monthly Subscription Plans are shipped nationwide every 12th to 15th of the following month.
Cut-off for orders is every 8th day of the current month.
Our Limited Edition Boxes in partnership with exclusive brands may vary.
Please check product details before ordering.
We accept payments via direct bank deposit thru BPI, debit card, credit card, or thru PayPal.
Please make sure to settle payments within 48 hours and don’t forget to send us a copy of your deposit slip at email@example.com. Otherwise, we will not be able to process your order/s.
We understand that you may not always like the clothes that our stylists choose for you. This is why our website comes with an Exchange Form that you can fill-out to avail of the ONE-TIME FREE* REPLACEMENT. Just make sure to submit this within seven (7) days from receipt of the box. Let us know what went wrong and our stylist will happily send you a better selection. See Terms and Conditions.
* Available for subscribers within Metro Manila only. Starting August 1, 2017, Customers shall ship their items for exchange back to StyleGenie HQ. Instructions will be sent via email. A ONE-TIME REPLACEMENT is also offered to customers from provincial areas, but both return and replacement shipping costs will not be shouldered by StyleGenie.
A ONE-TIME REPLACEMENT is also offered to customers from provincial areas, but both return and replacement shipping costs will not be shouldered by StyleGenie.
Yes, you can! We like seeing you experimenting with your style from time to time. If you decide to do so, just update your Style Profile quiz (don’t skip!) and enlist for a new subscription.
Definitely! Our services are for all first-time and repeat subscribers. Use code iloveyou before checkout to get 5% off your first purchase.
To earn StyleGenie points that you can spend on the website, please click here.
Oops! In case this happens, please send us an email at firstname.lastname@example.org.
Orders are confirmed once payment has been completed. Kindly check your email for your order confirmation number. If you did not receive any, please send us an email at email@example.com.
If you paid via BPI Bank deposit, please take a snap of your deposit slip or proof of online transfer and email it to firstname.lastname@example.org. Once we receive this, you will receive a confirmation email with delivery details within 24 hours.
Our website is compatible on most mobile devices and browsers. Try restarting your browser and clearing the cache before logging onto www.stylegenie.ph. If you are using Safari browser, kindly try using Google Chrome instead for better on-site experience.
If the problem persists, please send us a screenshot of the error at email@example.com so we can assist you further.
*Terms and conditions apply