Frequently Asked Questions

How would you know what style to give me?
  • Our genies carefully review your Style Profile before mixing-and-matching fashion pieces for your box. So be sure to create your own, or our genies will be left guessing.

What if it doesn't fit me?
  • We have a 14-day Replacement Guarantee! (for Philippine orders only). Instructions will be emailed upon submission of your Returns Form.

Who will be styling me?
  • We have a pool of stylists scheduled on a daily basis. Although the genies do not accept specific stylists on-request at the moment.

Where are all these clothes coming from?
  • Shh! But just between the two of us, - we consign fashion pieces from trusted local independent shops and your fave global brands!

How many pieces do I expect inside my box?
  • We have indicated the number of fashion pieces you shall receive per type of Style Box. Each box will contain a mix of clothing and accessories. *Jackets, dresses, and overalls are counted as 2 pieces.
Can I order a box for someone else?
  • Yes. We have e-Gift cards available for the special ones in your life.
Do you accept Cash on Delivery as payment?
  • Yes. But since our stylists curate each box specifically for you, please refrain from buying if you're not into stylish surprises ;)
What are your available payment options?
Dragonpay gives you more than 35 payment centers.
PayPal for debit or credit cardholders
NEW! Unionbank for online transfers or over-the-counter deposits.
NEW! Cash on Delivery via Payo or Lalamove
    How long will it take you to ship my order? 
    It depends on what you ordered:
    ONE_TIME STYLEBOXES are shipped within 3 business days after order confirmation.
    E-GIFT CARDS are automatically sent via email
      What is the delivery lead time?
      Metro Manila: 24 hours upon shipment
      outside Metro Manila: 5 to 7 days upon shipment
      outside the Philippines: 8 to 10 business days 
        Do you ship outside Metro Manila?
        • Yes - we ship nationwide!

        Do you ship outside the Philippines?
        • Yes - additional freight costs will be emailed after order confirmation. We ship worldwide via FEDEX, DHL, UPS or EMS.

        What is Shazuums?
        • Seriously?? Where have you been? Shazuums is how magical people say hello or bye, or simply the expression you give whenever your wish has been granted!