Frequently Asked Questions

How would you know what style to give me?
  • Our genies carefully review your Style Profile before mixing-and-matching fashion pieces for your box. So be sure to create your own, or our genies will be left guessing.

What if it doesn't fit me?
  • We have a One-Time Free Exchange* (for Philippine orders only). Returns Pickup and Exchange shipping are both FREE within Metro Manila. Instructions will be emailed upon submission of your request on our Returns and Exchange portal. Terms and conditions apply.

Do I get to keep the clothes?
  • Yes. All items are all yours to keep! Although if you want to support zero-waste fashion (or just don't like repeating outfits). We have a 20% Cash Rebate when you return ALL items after use*. Returns pickup is FREE within Metro Manila. Instructions will be emailed upon submission of your request on our Returns and Exchange portal. Terms and conditions apply.

Who will be styling me?
  • We have a pool of expert stylists scheduled on a daily basis. We do not accept specific stylists on-request at the moment.

Where are all these clothes coming from?
  • We consign fashion pieces from over 150+ trusted local independent shops and your fave clothing and accessoreis brands!

How many pieces do I expect inside my box?
  • We have indicated the number of fashion pieces you shall receive per StyleBox type. Each box will contain a mix of clothing and accessories.
    • Jackets, dresses, and overalls are counted as 2 pieces.
    • We do not provide suits, gowns, swimwear, or lingerie.
 
Can I order a box for someone else?
  • Yes. We have e-Gift cards available for the special ones in your life!

 

    What are your available payment options?
    PayPal for debit or credit cardholders.
    Dragonpay gives you more than 35 payment centers.
    Chinabank or BPI for online transfers or over-the-counter deposits.
    GCash and PayMaya via 711 Cliqq machines, payment kiosks or mobile apps.

    When will you ship my order? 

    NEXTDAY STYLEBOXES are shipped the nextday. Cut-off for orders daily at 5pm.
    MONTHLY STYLEBOXES are shipped every 15th of the following month. Cut-off for orders monthly every 30th.
    E-GIFT CARDS are automatically sent via email.

      After shipping, what is the delivery lead time?
      Metro Manila: 48 hours after shipping
      outside Metro Manila: 3 to 5 business days after shipping
      outside the Philippines: 10 to 14 business days after shipping

      What is Shazuums?
      • Shazuums is how magical people say hello or bye, or simply the expression you give whenever your wish has been granted!