Frequently Asked Questions



How would you know what style to give me?
  • Our genies carefully review your Style Profile before mixing-and-matching fashion pieces for your box. So be sure to create your own, or our genies will be left guessing.

What if it doesn't fit me?
  • We have a 30-day Replacement Guarantee! (for Philippine orders only). Instructions will be emailed upon submission of your Returns Form.

Who will be styling me?
  • We have a pool of stylists scheduled on a daily basis. Although the genies do not accept specific stylists on-request at the moment.

Where are all these clothes coming from?
  • Shh! But just between the two of us, - we consign fashion pieces from trusted local independent shops and your fave global brands!

How many pieces do I expect inside my box?
  • We have indicated the number of fashion pieces you shall receive per type of Style Box. Note that jackets, dresses, and overalls are counted as two (2) pieces.
 
Can I order a box for someone else?
  • Yes. We have e-Gift cards available for the special ones in your life.
 
Do you accept Cash on Delivery as payment?
  • Yes. But since our stylists curate each box specifically for you, please refrain from buying if you're not keen on receiving stylish surprises ;)
What are your available payment options?
Dragonpay gives you more than 35 bank and over-the-counter options.
PayPal for debit or credit cardholders
PayMaya (7eleven) Cliqq Machines nationwide for convenience 24/7
BPI online transfer or direct bank deposit
NEW! Cash on Delivery 
    How long will it take you to ship my order? 
    It depends on what you ordered:
    ONE_TIME STYLEBOXES are shipped 5 days after order confirmation.
    MONTHLY STYLEBOXES are shipped every 15th of the month. Cut-off for payments every end of the current month.
    E-GIFT CARDS are automatically sent via email
      What is the delivery lead time?
      Metro Manila: 24 hours upon shipment
      outside Metro Manila: 5 to 7 days upon shipment
      outside the Philippines: 6-10 business days 
        Do you ship outside Metro Manila?
        • Yes - we do! We have a fixed shipping fee of Php 200 for orders outside Metro Manila.

        Do you ship outside the Philippines?
        • Yes - additional freight costs will be emailed after order confirmation. We ship worldwide via FEDEX, DHL, UPS or EMS.

        What is Shazuums?
        • Seriously?? Where have you been, lady? Shazuums is how magical people say hello or bye. or simply the expression you give whenever your wish has been granted!